Store Policy
Because We Care
At VESUDA SKIN, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING & DISPATCH
All orders are shipped from our warehouse with Australia Post and a tracking number will be issued upon dispatch. You must provide a safe and secure address at the time of ordering. If you do not wish to give authority to leave your parcel without you being home, please let us know in the 'Notes to seller' section of the website upon finalising your order.
All orders within Australia will be shipped via Australia Post.
All orders will be dispatched within 2 business days.
Please allow between 3-5 business days for you parcel to arrive. If it has not arrived within this time frame please contact us so that we can track your parcel. Delays may be experienced over public holidays and long weekends.
We do not ship to PO Boxes
INTERNATIONAL SHIPPING
International customers are responsible for paying any applicable Customs, Duties and Taxes upon receiving. Vesuda Skin and its entirety does not take responsibility for these extra fees, loss of parcel or damage upon receiving. Some items may not be able to be sent to certain countries due to safety regulations. If you have placed an order and a certain item can not be sent out due to this, a refund will be issued for this item only. We aim to make sure we can get these products to you in the best way possible. Currently we offer shipping to New Zealand, United States, Japan, Ireland and Canada. If your country is not on our list yet, but would like it to be, please contact us via email and we will do our best to try get this set up.
For further information please email us at contact@vesudaskin.com or check our shipping service for more information https://auspost.com.au/sending/send-overseas/international-post-guide
We do not ship to PO Boxes. Note some places may require signature upon delivery and will not allow authority to leave